Refund policy

We want you to be happy with our products, so we will do everything we can to make that happen. 

We have a 14-day return policy, which means you can request a return within 14 days of receiving your product. 

To be eligible for a return, the product must be in the same condition as when you received it, unused or unworn, with the original tags and in its original packaging. You will also need the receipt or proof of purchase. To start a return, contact us via email at info@woodstocklaundry.ae. 

If the return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned to us without a prior return request will not be accepted.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the product is defective, damaged, or if you received the wrong item so we can evaluate the issue and correct it.

Exceptions / Non-returnable Items
Unfortunately, we cannot accept returns for items purchased during sales or for gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund has been approved or not. If approved, the amount will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund as well.
If more than 15 business days have passed since your return was approved, please contact us at info@woodstocklaundry.ae

Cancellation Policy
Your satisfaction is our priority. If you change your mind or are unhappy with your order for any reason, you can request a full refund. Simply contact us via email at info@woodstocklaundry.ae within 14 days of receiving your order, and we will be happy to assist you. Your happiness matters to us more than anything!